Horse Riding Cancellation Policy & Terms and Conditions

Please familiarise yourself with our policy and ask our staff should you have any queries. These terms are subject to change without notice. 

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Regular, Term and Casual Riders 

 

  • In order for regular/term riders to avoid a 100% cancellation forfeit of paid fees we request they must give us a minimum of 48 hours notice should they be unable to attend their lesson for any reason.  If less than 48 hours notice is given, no makeup lesson or credit will be available. Makeup lessons are to be booked before the end of the current term period, where the lesson has been cancelled from. If any due makeup lessons have not been made up before the end of the current term, irrespective of the reason, they cannot be carried forward into holidays or next terms, nor will a credit or refund be offered. Fees are forfeit. This is up to the parent/rider to follow up to ensure the makeup is organised and attended within the term.

  • Once term bookings have been finalised and the term has commenced, if the rider cancels from the term, full fees will apply, and no refunds will be given. However, should a rider need to terminate their lessons due to illness or injury ONLY, a 2-week forfeit of paid fees will apply.  If a rider is booked to ride fortnightly, a 1 week forfeit of paid fees will apply.  A medical certificate must be provided in these circumstances with the reason stated. 

  • Lessons cannot be paid short for the term. Full Term fees apply. If a rider cannot attend the full term, then casual rates apply.  

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  • I understand that riding at any standard has inherent risk and that all horses may react unpredictably on occasions. I may fall off and could be injured. I accept that risk. 

  • I understand that instructions are given for my safety and agree to follow instructions given to me by staff and instructors at the riding school. 

  • I understand that wearing an appropriate riding hat and body protector may reduce the severity of an injury should an accident happen and agree that I will always wear a riding hat whilst riding, leading and grooming horses at the riding school. I understand it is my choice whether to wear a body protector except in the case of jumping where a body protector is required.  

  • I understand that the riding school will make decisions based on information I give them and agree to always be honest and volunteer information about: 

    • My abilities and riding experience 

    • Any previous riding accidents 

    • Any medical condition(s) which may affect my ability to ride

 

Weather cancellation and riding policy ​

Riding takes place in all weather conditions. Only when the temperature exceeds 38°c or above (at the time of riding) and/or severe weather conditions will cause cancellation. We will notify the responsible person if the booking is to be cancelled due to inclement weather or riders may call us no sooner than 1 hour prior to the booking for an update. An alternate date will be offered to the rider. If during the course of the day the weather deteriorates, we reserve the right to deliver theory and/or play fun and games indoors in lieu of riding (horse oriented) if it is deemed unsafe to ride. ​

 

Weight Restrictions ​

We have a safety weight restriction to ensure the safety both our horses and our customers. Our customer maximum weight restriction is 90/95kg, with all riding gear and equipment on. At the time of your booking you will be asked to provide information such as your height, weight and previous riding experience so that we can allocate the most suitable horse/pony. Please be aware that on the day of your lesson our staff may ask you to be weighed and if your weight exceeds our maximum safety weight restriction, we may cancel your lesson and all monies paid by you will be forfeited. 

 

Check In ​

All riders are requested to arrive 15minutes prior to their allocated booking time so that we can prepare for your lesson. We run to a strict time schedule and if you are running late your lesson time will still conclude at the scheduled time. We cannot delay the commencement or extend the time of riding due to the late arrival of riders. 

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What to Wear ​

Please ensure riders wear long pants, preferably jodhpurs or pants with soft seams. Avoid wearing jeans as the hard seams may damage our leather saddles.  Fully enclosed shoes with a flat sole and small heel (gumboots and sneakers are not acceptable footwear). We have a selection of riding boots available to borrow/purchase but we cannot guarantee all sizes will be available.  We can provide a helmet for you to rent and all customers are required to wear a hairnet if using our helmet. We also recommend you wear clothing appropriate to the weather conditions bearing in mind that we ride in all weather. Bring a drink to stay well hydrated and apply sunscreen prior to lesson. 

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Disclaimer 

We cannot guarantee all individuals on the property are vaccinated and individuals who enter the premises do so entirely at their own risk.